Privacy Statement

Draft translation awaiting legal review. This English text is a baseline translation of the Chinese original, provided so that inquiries can be received in English. Until legal review is completed, the Chinese version prevails. Last updated 2026-10-17.

This privacy notice explains how we ({{公司主体全称}}, contact: {{隐私事务联系邮箱}}) collect, use and protect the personal data you submit through this website. We provide services to visitors in the EU/EEA and this notice follows the EU General Data Protection Regulation (GDPR).

1. What we collect

Inquiry and message forms: the name, phone number, email address, WeChat ID and requirement description you enter, plus the submission time and IP address recorded by the server (the IP is used only in irreversibly hashed form, to attribute abuse). Live chat: the content of the messages you send during a session. Client portal: your login account and a record of the projects you view. Traffic statistics: anonymous page-view counts, with no identifiable browsing profile and no third-party trackers.

2. Purposes and legal bases

Answering your inquiry and messages: steps taken at your request prior to entering into a contract (GDPR Art. 6(1)(b)). Performing contracted services and operating the client portal: performance of a contract. Site security and abuse prevention (rate limiting, captcha, spam filtering): legitimate interests. We do not carry out automated decision-making or profiling, and we do not send marketing email.

3. Retention

Inquiries and messages: kept for 12 months from submission. Chat transcripts: 12 months. Traffic statistics and security logs: deleted automatically after 90 days. Client portal accounts: retained while the contract is in force. Within 12 months after it ends, we delete or anonymize the personal data in the account; contract, billing and delivery records that we are legally or financially required to keep are excluded.

4. Sharing and cross-border transfer

We do not sell your personal data or provide it to unrelated third parties. Two exceptions are described here. An email service provider is used to deliver message notifications to us. Servers and data storage are located in mainland China; where data is transferred outside China, the transfer safeguards relied upon (for example standard contractual clauses) are {{跨境传输机制}}.

5. Your rights

Under GDPR Articles 15 to 22 you have the right to access, rectify and erase your personal data, to restrict or object to its processing, and to data portability. To exercise these rights, write to {{隐私事务联系邮箱}}. We will verify your identity and reply within one month.

6. Complaints

If you consider that our processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the data protection supervisory authority of your Member State.